FAQs

We get a lot of great questions from our customers. In this helpful section, we've taken the opportunity to respond, and encourage you to submit more.

• Why does Genworth use Webinars to train its customers?

  The Genworth Training Team adopted the use of the Webinar in 2006 as an additional training method to reach even more customers. What began in response to a single customer’s request has now evolved into a monthly offering of multiple Webinars covering an extensive list of Mortgage Skills training and Mortgage Insurance information and insights. These Webinars provide flexibility – customers can take courses at a time that works best for them and from the convenience of their desktop.

• Why are some training courses only offered at certain times?

  With more than 32 topics on its training menu, Genworth currently offers over 30 classes per month. The topics in greatest demand are typically offered more frequently. In some cases, changes in mortgage market conditions can warrant emphasis on some classes over others. Additionally, as Genworth has customers throughout the United States, including Alaska and Hawaii, its training specialists are sensitive to ensuring a variety of class times that coordinate with differing time zones.

• Are Genworth’s Webinars eligible for Continuing Education credit?

  Webinars are not eligible for Continuing Education credit due to the online method of delivery. However, customers find these courses appealing for many other reasons. As long as they have Internet access, individuals or groups can join no matter where they are located. Also, participation can occur from the comfort of one’s own desk. For customers who have a smaller number of employees, they can gain the experience of being in a class with a larger group, hear and contribute questions, and share experiences.

  Genworth also offers in-classroom training, which may qualify for Continuing Education credit. To access information about your state requirements, please check with your state agency. For information about upcoming courses in your area, contact your Genworth Sales Representative.

• What is the cost to participate in Genworth’s training offerings?

  Simply stated, there are no fees associated with Genworth’s training courses. Whether via classroom, webinar or recorded presentation, all classes are free of charge, and offered purely as a value-added service to mortgage professionals, including brokers and realtors.

• How can I learn more about face-to-face training for my team?

  Genworth is always pleased to provide customized training in response to a specific customer need or request. To learn how Genworth can help your organization with specialized training, contact your local Genworth Sales Representative. Not sure who to reach? Try Genworth’s Find My Representative tool. Simply select your state to begin.

If you have a question not covered here, or would like to provide feedback on Genworth’s comprehensive training suite, please contact us via e-mail at SmarterMI@genworth.com.