Sales & Marketing Skills
Are you the best of the best or sleeping on the job? Let's talk behaviors, time management, leadership, sales strategy and more in this series.
To register for a Webinar, click the appropriate Webinar button below. You will be directed to Genworth's Webex site where you can search for an upcoming class via the "Today" and "Upcoming" page views. Webinar offerings are subject to availability.
-
Sales & Marketing Skills
Introduction to Social Marketing: Facebook for Loan Officers and Realtors
As more businesses turn to the Internet as a production tool, learn how to leverage Facebook to increase your business. Designed for new and intermediate Facebook users.
Instructors: Steve Richman
Social Media - Fad of Future?
With growing interest in social media for business applications, we will explore what Social Media is, the various networking sites, the best fit for you, if it's a productive use of your time, common mistakes and how to get started.
Instructors: Steve Richman
DiSC: Personal Profile System
Understand the four dimensions of an individual's behavior to Increase Cooperation and Collaboration. Focus on Creating Motivational Environments in order to Reduce Interpersonal Conflicts and Maximize Client Relationships.
Classroom Contact Sales Rep Instructors: MaryKay Scully, Julie Anderson, Charles Kron
Time Management
Look at key components of time management and explore how to use time wisely. By creating awareness of habits and sharing best practices, participants can move towards a more productive workday and fulfilling life.
Instructors: Julie Anderson
Excellence in Customer Service
Brush up your customer service skills, learn some new pointers, and gain renewed enthusiasm for working with your customers. Commit yourself to excellence and dive into the do's and don'ts of customer service and the effects on customer perceptions based on their expectations. Learn positive word usage for face-to-face, telephone and email interactions by listening to your customers and staying one step ahead of them.
Instructors: Julie Anderson, Charles Kron
When the Phone Stops Ringing
Do you have a business strategy? Understand how to add value, re-engineer your current business and have other people sell for you. Realize your greatest opportunity while providing unsurpassable service to your customers.
Classroom Contact Sales Rep Instructors: MaryKay Scully, Julie Anderson, Charles Kron
The Market Has Changed. Borrowers Have Changed. Have You?
In today's ever-changing, fast-paced market, you must take a holistic view of your borrowers. During this session, we will explore the U.S. consumer as a whole, mortgage trends and changes, and how to adapt your marketing and sales approach to meet the ever-changing needs of the market and your borrowers.
Classroom Contact Sales Rep Instructors: Steve Richman
Staying Hot in a Cool Market
Marketplace Segmentation. Powerful Partnerships. Differentiation Beyond Customer Service and Product. Learn why it matters and what it will take to improve your borrower relationships as well as your bottom line.
Classroom Contact Sales Rep Instructors: Steve Richman
How to Sell to Whom You Sell
Consultative or transactional? Discover which sales approach works best with today's high LTV borrowers to create a customer for life.
Instructors: Steve Richman
